MT. AIRY PEDIATRICS, PC AND COVID-19
April 9th, 2020
HOW WE ARE HERE FOR YOU: INTRODUCING TELEHEALTH (video visits)
Someone mentioned today that we're getting calls about appointments, refills, or questions that begin with a parent saying to us, "Oh! I didn't think you'd be open!"
Yes, we are open! As we continue to see necessary visits* in the office, we want to make sure all families are aware of the NEW option of scheduling visits via telemedicine (a video visit using your smart phone, tablet, or laptop). When appropriate, it can be a convenient and safe way to address concerns right here in your medical home, with your regular providers of pediatric care.
If you have not already done so, please visit Hale Health to activate an account for each of your children. This way, you can request a telehealth visit directly or be ready to participate in one if your MD or NP recommends one in response to a phone call.
Also check out the article below for some helpful tips on how to get the most out of a video visit. While telehealth can't be used for all problems or replace all in-person visits, we're happy it's here to help us so we can continue to help you.
*a note about necessary visits: we continue to see our patients for well visits in the mornings and schedule appropriate in-person problem visits in the afternoons, all on a reduced schedule and with multiple measures in place to limit the spread of the novel coronavirus - please call us first before coming in or going to an urgent care
Stay Safe and Be Well!
March 27th, 2020
Effective today, you can register for the ability to have some visits with us virtually. You can access Hale, our telehealth platform, through an app (available in both AppStore and GoogleStore) or the Chrome browser.
Sign your kids up now so it’s easy if we need to connect, and check our website and your email for updates as we become fully functional.
While telehealth can't be used for all problems or replace all visits, we're happy it's here so we can meet you safely and conveniently where you are!
March 18th, 2020
Effective March 20th, in an effort to reduce spread of illness, we will be doing WELL VISITS ONLY in the AM and SICK ONLY after lunch. If your child is scheduled for a well visit in the coming weeks, you can expect a phone call from our office staff . We appreciate your patience and understanding while we strive to care well for our patients and to keep our staff safe so we can continue to provide care.
Please visit this page or our Facebook page for updated information about COVID-19 and Mt. Airy Pediatrics.
March 13th, 2020
We would like to give an update about how Mt. Airy Pediatrics, PC is handling the Coronavirus – COVID 19 infection. Our main concern, as always, is the health and safety of our patients and their families. Your providers at Mt. Airy Pediatrics, PC are here for you, not only for medical care but as a source of reliable and sane information.
NOVEL CORONAVIRUS (COVID19) AND CHILDREN
First, please be reassured by the fact that COVID19 has NOT been most dangerous for children - across outbreaks they have been sick less frequently and less seriously than adults, and NO young children have died of COVID19. Most often, if symptomatic, it is experienced like a cold. For this reason, all the things you already know about preventing the spread of colds, treating their symptoms for comfort, and monitoring for complications are exactly what you need to know now!:
-wash your hands often
-regularly clean surfaces that are frequently used
-stay home when sick
-cough and sneeze into a tissue (which you dispose of right away), or into your elbow
-treat children’s nasal congestion and post-nasal drip cough with plenty of fluids and moist air
-keep a thermometer and acetaminophen or ibuprofen (for children over 6 months) on hand to monitor fever and treat the discomfort it can cause
-call us when you have concerns!
Call us if you have further concerns. We are on-call to discuss urgent concerns even when the office is open. Do not walk into the office; do not go directly to an emergency room or urgent care.
More info about children and coronavirus:
PROTECTING OUR COMMUNITY, PREPARING OUR FAMILY
On the other hand, the spread of a novel virus through our community will affect many, many people, including many older adults and people with other conditions that increase their risk for very serious illness. This is the reason for all the closures, cancellations, and calls for “social distancing”. The more we can slow down the spread of the virus from person to person, the better the health care system can be ready to take care of those who need it without becoming overloaded. Here is some important information about preparing your home and family:
AT OUR OFFICE:
-enhance our practice of cleaning and sanitizing all “high-touch” surfaces in the office throughout the day
-screen requests for sick visits to ensure best direction for care - if you are calling about a child with fever or cough, expect a clinician to call you back first instead of scheduling directly with a receptionist
-advise employees to stay home when sick
You can help us by:
-avoiding bringing anyone other than a patient with fever or cough to the office (no sick caregivers or siblings - only sick, scheduled patients)
-washing your hands on arrival at the office (soap and water are available in the bathrooms and hand sanitizer throughout the office)
-being patient with us as we are careful to triage phone calls and make other adjustments to meet everyone’s needs as safely as possible
Lastly, we will continue to update the information we share about this rapidly evolving situation with the best guidance we receive from public health resources. You can find good information here:
Locally text COVIDPHL to 888-777 for notifications from the Phila Department of Health.
The health department also has a Greater Philadelphia Coronavirus Hotline: 1-800-722-7112
In unprecedented times like these, as in every time, it’s an honor to have your trust in our care for your children’s health.
Coming in the fall of 2020...
Dear Mt Airy Pediatrics Patients and Families,
We are excited to announce our upcoming move!
After renovations are complete in the fall, we will be making our new home at 6673 Germantown Ave., in what used to be the social hall of the former St. Michael's Lutheran Church. It's been a wonderful 45 years at the corner of Germantown and Mt. Pleasant Avenues-and we will still be here until the new building is ready for us in the fall. We hope that you'll join us in looking forward to our future in a newly-redesigned space that keeps us centrally located in Mt. Airy, includes parking and offers an opportunity to grow and serve our community better!