Office Hours
| Monday | Tuesday | Wednesday | Thursday | Friday |
| 8:30am - 6:00pm | 8:30am - 7:00pm | 8:30am - 5:30pm | 8:30am - 5:30pm | 8:30am - 5:00 pm |
Whenever the office is closed there is always a provider on call. If you call the office after hours, please follow the prompts to be connected with the on call provider.
Our Appointment Policy
We work hard to ensure that all of your visits to our practice are a good experience. Our schedules are designed to allow both you and your provider to examine your child and review any concerns you or they may have. We aim to respect the value of your time and see you promptly.
As a courtesy, we attempt to confirm all prescheduled appointments by phone, text or email 24-48 hours prior to your scheduled time.
Cancellations must be received within 24 hours. When an appointment is missed without cancellation, your account may be assessed a $20.00 No Show fee for the time that we were unable to utilize for patient care. In that case, please come prepared to take care of your account balance at your next appointment.
If you are more than 10 minutes late for a prescheduled well visit, we may have to ask you to reschedule for another day. For an emergency visit, we may have to ask you to wait until the next available opening in the day's schedule.
Well Care appointments
Please call to make checkup appointments during regular office hours, Monday through Friday. We encourage parents to make checkup appointments well in advance, especially if you plan on coming in during the spring and summer months. Our reminder system sends out weekly reminders 10-12 weeks before your child is due for a checkup appointment, as well as immunizations. We strongly encourage you to use the Patient Portal for checkup appointment requests. The portal is available 24 hours a day, 7 days a week. A staff member will reply to your request within 48 hours.
Sick Visits/Same day appointments
We always have same day appointments available to schedule for unplanned emergencies or new concerns. These appointments will be scheduled with any available provider, but if we are able they will be scheduled with your primary. Please call for sick visit or same day appointments as soon as possible after 8:30 am. Regular office hours to make sick visit appointment begin at 8:30am, but if you know you would like your child seen, calling early will give you the most options for appointment times.
Prescription Renewals
To renew medications, please call during regular business hours. Please leave as much information as possible in your message. We also encourage you to use the Patient Portal for prescription refill requests. You may also contact your pharmacy for renewals; they will then contact our office.
Evenings and Weekends
A clinician from our practice is always available to answer calls about urgent medical concerns during evenings and weekends. Please note that the phone message you hear if you call after our office hours have ended will be different; simply listen and follow the prompts to contact the on-call provider for that day.
Consultations
There are times when it is helpful to meet with parents who are expecting, or parents with or without their child. These visits are scheduled as consultations. If you would like to schedule a prenatal "meet and greet" or a consultation for a current patient of the practice, please call during regular office hours and we will gladly set up a time for you with your primary to come in.
*IF YOUR CHILD IS HAVING A MEDICAL EMERGENCY PLEASE DIAL 911, OR GO TO THE NEAREST EMERGENCY ROOM.
